Mileage Video Training

Needs Analysis:

1. Problem Summary:
Employees are struggling to accurately upload mileage using the new software, leading to delays, errors, and reimbursement issues.

2. Root Cause:
Lack of familiarity with the software interface and unclear step-by-step instructions for uploading mileage.

3. Target Audience:
All employees who are required to submit mileage reports, especially those with limited tech experience.

4. Desired Behaviors:

• Confidently log in to the software.

• Accurately enter and submit mileage reports.

• Troubleshoot basic errors independently.
  
  

5. Measurable Outcomes:

• 90% of mileage submissions are completed correctly on the first attempt.

• 50% reduction in helpdesk inquiries related to mileage uploads within 2 months.

• Faster submission times per report (baseline vs. post-training).
   

Solution:

Create a short, scenario-based video walkthrough demonstrating the end-to-end process of uploading mileage, highlighting common errors and tips for efficiency. Include captions, callouts, and a downloadable quick-reference guide.

Learning Objectives:

1. Identify the login steps and key features of the mileage upload software within 30 seconds.

2. Demonstrate how to correctly enter and submit a mileage report by following on-screen prompts.

3. Recognize and correct common errors during the mileage submission process.

4. Apply tips for efficient reporting to reduce submission time by at least 20%.

5. Recall key troubleshooting steps without referring to external guides.

Results: 

1. Increased Accuracy:

• First-time correct submissions rise to 90%+ as employees clearly understand each step.

2. Reduced Support Requests:

• Helpdesk tickets related to mileage uploads drop by 50%, freeing IT/HR/Training Specialist resources for other tasks.

3. Faster Completion Times:

• Average mileage report submission time decreases by 20–30%, improving overall efficiency.

4. Higher Employee Confidence:

• Employees report feeling competent and less frustrated when using the software, improving engagement.

5. Standardized Process Adoption:

• Consistent use of the correct process across all employees reduces errors and ensures compliance with reimbursement policies.

6. Scalability & Reinforcement:

• The video can be reused for onboarding new employees, providing consistent training, and minimizing retraining needs.